Privacy Policy

1. Introduction

Ocean's Elegance Marina Club ("we," "our," or "us") takes your privacy seriously. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you visit our website freshfruitspace.site or utilize our yacht charter offerings.

By engaging with our services, you accept the data handling practices laid out in this policy. This policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information Collection

2.1 Identifiable Information

Identifiable information is gathered when you willingly provide it to us by:

• Reserving a yacht charter
• Reaching out via our website or phone
• Opting in for our newsletter
• Filling in forms on our site
• Taking part in studies or special offers

The information collected may consist of:

• Your name and contact details (like email, phone, and address)
• Payment details (handled securely via external providers)
• Yacht charter preferences and specifications
• Contact details for emergencies
• Dietary needs or health-related details (when provided)

2.2 Information Collected Automatically

While you browse our site, we automatically capture specific details about your device and how you use our site:

• IP address and geographical data
• Web browser type and version
• Visited pages and duration of visit on our site
• Referral sources
• Device particulars (like type, screen resolution, etc.)

2.3 Cookies and Similar Technologies

We employ cookies and related technologies to enhance user experience on our site. These technologies are utilized to:

• Store your preferences
• Assess site usage and performance
• Present personalized content
• Refine our offerings

You hold the ability to manage cookies via web browser settings or our cookie consent banner.

3. Utilization of Your Data

We apply the data we gather for these objectives:

• Service Provision: To deliver yacht charter services, handle reservations, and connect with you regarding your bookings
• Client Service: To answer your questions and offer support
• Transaction Handling: To carry out payment transactions and manage accounts
• Security: To safeguard our operations and curb fraud
• Promotional Activities: To send you marketing materials and updates (subject to your consent)
• Website Enhancement: To evaluate user patterns and boost our web functionality
• Regulatory Adherence: To comply with legal rules and standards

4. Disclosure and Sharing of Information

We don't sell, exchange, or lease your identifiable data to outsiders. We might disclose your info under these circumstances:

4.1 External Service Providers

We could share details with reputable external services that support us in: payment processing; site hosting and upkeep; email campaigns; analytics and usage tracking; customer care.

4.2 Legal Obligations

Your data could be shared if mandated by law or to respond to legal procedures, judicial orders, crises, or probes into possible unlawful activities or fraud.

4.3 Corporate Transactions

If there's a merger, acquisition, or sale of our business assets, your info might be transferred as part of the deal.

5. Data Security

We employ suitable technical and organizational safeguards to protect your data from unauthorized access, modification, disclosure, or destruction. These measures include data encryption, secure server facilities, limited access policies, periodic evaluations, and staff education.

However, no internet transmission or electronic storage method is entirely secure. We cannot assure the complete security of your information.

6. Retention of Data

Your data is kept only as long as needed for the purposes it was collected or as dictated by law. Typical retention periods:

• Yacht booking records: 7 years (for tax/legal reasons)
• Marketing communications: until you opt out or request deletion
• Site analytics data: 26 months
• Client service history: 3 years following last interaction

7. Your Rights and Preferences

Your rights encompass access, correction, erasure (within legal limits), data portability, marketing opt-out, and cookie preferences management. To exercise these rights, get in touch using the information provided below.

8. Third-Party Services

8.1 Google Analytics

We make use of Google Analytics for website usage examination. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our webpages may offer links to social media platforms that have their own privacy norms.

8.3 Payment Gateways

Financial transactions are managed by third-party gateways complying with the PCI DSS mode of standard.

9. Cross-Border Data Transfers

Your data could be transferred to and processed in nations other than United Kingdom. We ensure to apply protective measures in line with applicable privacy law standards.

10. Youth Privacy

We do not direct our services to individuals under 13, nor do we knowingly gather their data. If you believe we have inadvertently collected such information, please connect with us immediately.

11. Privacy Policy Modifications

Should we make amendments to this Privacy Policy, we will alert you through an updated policy publication, email notifications to registered users, or a notice on our website. Continuing to use our services after the modification date implies your agreement to the revised terms.

12. Get In Touch

For inquiries about this Privacy Policy or our practices concerning data, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We are aligned with the Google Ads user consent policies. Changes to cookie/tracking preferences are manageable at any time through our cookie settings.